Lady of The Vale

How quickly can you admit my family member?: If we have a vacancy it is usually as soon as we can arrange an assessment of needs with you, your family and the Hospital or GP (less than a week in some cases).
When can we visit?: Anytime.
Who can visit?: Any friends, relatives or professionals you want to invite, they will need to sign in and out.
Can I offer friends a cup of tea?: Yes of course, we can make that for you.
Is there a choice of food at each meal?: Yes always.
What if I don't like it when it comes?: Just tell us and we'll make you something else.
Can I have my favourite clothes and toiletries?: Of course.
What can I bring with me?: Smaller items like favourite photos are best but let's discuss it. Very delicate fabrics may not be suitable for the high temperature washing machines.
Can Mum keep her GP?: Yes if they agree.
Can you arrange a GP?: Certainly
Can I get involved?: With pleasure, we welcome all volunteers, and you are regularly invited to residents and family meetings to help us maintain our high quality of service.
Can I make my opinions known?: Yes please, we always listen to feedback and seek to make positive changes if we make mistakes. You can always speak with any of us and there is an anonymous suggestion box in reception.

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